A cloud PBX system makes it easier for your team to manage incoming calls, whether they’re in the office or working remotely. If you’re looking for solutions that give your teams more flexibility, cloud PBX could be exactly what you need
What is a cloud PBX?
A private branch exchange, or PBX, is a private phone system used within organizations to make calls and route incoming contacts to the right area of the business.
If you are not currently on a cloud PBX system then your team probably uses PBX to receive calls from external contacts, then routes and announces them to the correct location. For example, a hotel might use a PBX to route external calls to particular rooms, or a bank might use it to route incoming customer calls to the right department for their query.
A cloud PBX is simply a PBX that operates via the cloud.
This means that rather than using space on your own servers, a cloud PBX system is hosted and operated via a third party. As a result, remote access is significantly easier for all employees, helping you maintain a unified communications setup wherever your team is working.
What are the advantages of the cloud PBX?
The major advantage of cloud PBX is the flexible access it offers your employees. Because cloud PBX runs off remote servers, rather than your onsite architecture, your front desk team can log in and take calls from any location.
Cloud PBX can connect to any phone number via a webphone or mobile app – you’re not limited to your in-office VoIP setup. This makes it significantly easier for employees across the business to work remotely – and with at least some form of remote or flexible working becoming the norm, this could be a serious boost to your business productivity going forward.
Alongside this, cloud PBX saves you significant amounts of money on hardware, server maintenance, and security.
When you rent space on third-party servers, it’s your host’s responsibility to run and maintain those servers, as well as keep them safe. As cloud providers’ business proposition revolves around their ability to do this well, their budget for hardware maintenance and top-of-the-range cybersecurity far outstrips what most businesses would be able to dedicate in this area.
So, while you pay a recurring fee for cloud PBX, you’ll save money by not having to invest in the right hardware to run it on, not having to maintain servers for hosting, and not having to expand your IT team to cover cybersecurity concerns.